Clients FAQ’s

Our team are experienced, long-term practicing Advisers and supported by a team of highly qualified professionals. Our Advisers have average industry experience of over 30 years and own 100% of the practice, so clients can expect quality advice. We are proud to declare that our Adviser team holds numerous tertiary and postgraduate qualifications, with a number of staff pursuing additional studies. As a practice we are committed to ongoing education, professional and personal development of our team, to keep pace with the extraordinary changes in the financial services sector.

Whilst wealth creation and protection are a routine part of our business, we understand that each person is different. Our approach begins with a detailed understanding of your objectives, attitudes to investments and risk. We then analyse your cash flow and asset/liability position to develop suitable and effective strategies, which are conveyed to you in a simple yet personalised way. Both internal and external research on economies, markets and investments places us in good position to construct quality portfolios in a cost effective manner. Where necessary we work closely with our network of legal, tax and accounting professionals to develop specialised structures to overcome complex financial arrangements.

Newell Palmer works in conjunction with our network of industry partners to establish and advise on our client’s direct equity portfolios. We enjoy the benefits of access to daily institutional research, and the development of direct equity opportunities incorporating core, alternative and emerging stocks to support our clients’ investment strategies. Importantly, our strong long-term broking relationships enable us to provide our clients access to unique investment opportunities such as Initial Public Offers (IPO’s) and sophisticated equity market products.

Newell Palmer is committed to providing clients with access to responsible and tax effective risk management solutions. Given statistics that half of men currently aged 40 will suffer a critical illness or die before the age of 70 and just over a third of women will suffer the same fate, we see it as our duty to offer clients appropriate insurance protection. We use sophisticated software to research both quantitative and qualitative aspects of Life, TPD, Trauma and Income Protection insurance providers to ensure they have fair acceptance criteria, competitive premium rates and a sound claims history. The same applies for businesses where we have developed sophisticated business succession planning strategies in conjunction with insurers, tax, accounting and legal professionals.

Newell Palmer has developed strategic alliances with independent brokers and major Australian banks to ensure our clients (and their family, friends and associates) have access to a range of home, investment and commercial lending facilities. We are able to refer to and liaise with our partners to facilitate attractive lending facilities or to have your existing facilities reviewed to ensure competitive interest rates, terms and conditions in line with clients’ cash flow strategies.

Our Advisers work on a fee for service basis and charge an hourly rate for time spent developing your financial plan or specific advice. When we provide investment advisory and management services, we charge an ongoing fee based on an agreed amount or a percentage of the capital invested. Where insurance services are provided, we accept commission paid as our fee. Details are available in our Financial Services Guide.

We pride ourselves on our comprehensive client review program. This is a robust service in order to deal with changes to client lifestyle and financial circumstances, legislation, the economic environment and investment performance. A wealth strategy which is not regularly reviewed can quickly become irrelevant. Our client reporting and review service is dynamic, proactive and utilises bespoke tools to ensure you receive the advice you need, when you need it.

We dedicate a significant amount of time and resource to researching the product offerings we consider for client investment strategies. In this regard we do not rely solely on the recommendations of research houses but undertake a significant level of in-house research (both qualitative and quantitative), so we have an intimate understanding of risk return characteristics in line with the investor profile. This involves having key investment managers, economists and brokers visit our offices for regular briefings complemented by our onsite visits to their corporate headquarters.

Simply contact us and we will send you a copy of our Financial Services Guide by email or mail.

Yes, Newell Palmer transitioned to Australian Financial Services License No. 229264 in July 2003. Previously the group held a Securities Dealers License and was a Registered Life Insurance Broker.

Newell Palmer Securities Pty Limited will be responsible for the financial services provided. We are a member of the Australian Financial Complaints Authority (AFCA) and compliant with the Australian Government’s Financial Adviser Standards. As such, we comply with their code of ethics and professional conduct, including strict adherence to Professional Indemnity insurance requirements.